Truist

This bank is so disorganized and the staff is very non-chalant and lazy. Second visit and the same thing happened both times. They don't honor appointments and will waste your time because they quote, "Don't see the appointments being made online" BEWARE if you appreciate your time not being wasted, and I mean that in the most sincere way possible. Only one competent and attentive individual working here, the younger Latin gentleman with the buzz cut. Other than that? Get rid of the entire regime.

While I’ve been with the same bank since 2006, when BB&T purchased Main Street Banks (no issues), Now that 2 big banks have merged let’s close all the old BB&T locations and use our Suntrust Locations. That would be great if the locations were large enough to service the customer base. This is 11:00 on Friday. This bank is built to have 4 tellers, 2 for the lobby and 2 for the drive thru. How are you going to serve the customers you have in a timely manor? I spent over 20 minutes standing in this line and it was longer when I was finally served. It’s not anyone at the branches fault, they were wonderful and I’m sure way over worked. Do better Truist, if you wanna be a mega bank you need to build mega branches.

Beware! I'm unsure what the problem is at this branch, but I was treated poorly during my first, and LAST visit there. Unfortunately, there was clearly an unspoken disregard for certain customers. Several of the bankers acted as if I was not there waiting to get a verification for Direct Deposit; one in particular made a blatant statement acknowledging that she refused to assist me, and called the caucasian man in line behind me first. Never seen me before...had to be my color. Shameful, behavior in 2025.

The staff here work very slowly and are not helpful. You will spend 20 minutes in the drive thru just to be told you have to come into the branch

I've been banking at this Truist Bank branch since moving to Loganville from Virginia in May 2022. I've received excellent customer service during my visits. Heaven Hardin is one of the tellers who I enjoy working with most. Heaven is very professional, friendly, and always makes me feel welcome.