Fifth Third Bank & ATM

Giving a 1 star, bcuz if even tho the ladies at the front were very nice, especially Trinity. The “manager” Juan, was very very rude. I went there in hopes to get some security in knowing that my car note had been processed, Trinity was going to get in contact with a customer service agent to make sure everything was okay, I sat down next to their promo table, and Juan comes out and ask if I needed any help, I told him what was going on he cut me off & said “oh if you have a receipt then you paid it you can go” I told him I was going to wait for trinity to tell me what the customer service representative said, but he insisted that I leave. That everything’s taken care of, I told him I didn’t see anything wrong w me just waiting as I was already being helped. He then goes to trinity tells her to come tell me the same thing, and told her to lie and say she had talked to the live agent. Juan isn’t the type of person that needs to be a manager. He was so rude and if you’re not opening a bank account w him then he doesn’t want to help you. Save yourself the trip, and go somewhere else. The worst experience I’ve ever had there.

Went to cash a check for $9800 from a vehicle sale. The assistant vice president, Juan Rios, said they don’t keep enough money to cash a check THAT BIG?!?!?!?! You don’t have 10k? Told me to call him back every day to see if they have enough. I’m gonna send the check BACK to the customer, and repossess my truck. He can take up with 5/3 bank.

Please never open an account here or if you have one I would strongly advised you to close your account. Fifth third bank is illegally holding my paycheck. Never had an issue until I received my paycheck. You work hard for your own money for them to tell you, they need physical copies of ID, SSN card and a utility bill and even when you present this to them, still they hold your money. I’m not sure if it has anything to do with the recent lawsuit they’ve had but the money my payroll sent was written out to me, not fifth third bank. Due to fifth third and their policies I have no access to my paycheck and they have now disabled me from even logging into my online account. I do not know where my money is currently at or what they have done with it. I am not facing late fees and penalties from bills due to fifth third and I was informed that there is nothing anyone on the phone or branch can do to fix this issue. I’m a single mother who drove 1 hour and 20 minutes away to a branch three times to verify my identity and each time I am told they want different documentation. Imagine driving 1 hour and 30 minutes away in this heat with no money to retrieve your money to be told you cannot have it, the money you went to work for a bank is able to tell you that you cannot have it? I asked what will happen to my money and was informed that the bank would hold the funds until they feel like it whether that be 1 day, 5 days, 30 days or 12 months or longer. Due to this issue me and my child will go without any money, food, water and shelter and fifth third is aware and informed me still they will hold my money. If you work hard and want access to your money please don’t not bank here. It won’t be yours and you’ll work for free. I have seemed legal action against them and their policies. I truly believe they don’t want to give me my money because they have a huge lawsuit so they collect interest and because I’m black and they’re making it seem as if because I’m black I could not prove my identity. Of course the bank just responded and asked me to login to speak with them however they blocked access to my online account which I mentioned above so once again, no one is helpful or nothing can be done. I worked and they now have all my money

That was a terrible experience. This bank offers incentives for people to become customers. However, they do not know how to treat and retain them. They mistreat and disregard their customers. They are sorely lacking in people skill. They should leave the banking business and try something else that does not involve interacting with people. They don't deserve one star even. Stay away from 5/3 Bank. Not even for $250.00.

I am very upset with this bank. I have been coming here for over 6 years, have an account with them , and I cannot get change when I try to pay my car payment. I went in and tried to pay, the teller told me he wasn't allowed to give change. I had to leave the bank and go to Kroger just to get change. Why would a bank that I have an account with not be able to give me change out of my account if they don't have it. I called for a manager and they said that the policy just changed on Monday. I think that policy should be for non account holders. I was never able to speak with a manager bc they just kept connecting me with the same teller that I had a problem with.