Walton Pulmonary and Sleep Medicine

The only reason they even get two is due to the amazing nurse assisted me on the night of my sleep study. Her name is "kai" (may be spelled wrong). She was amazing, attentive and made sure I was comfortable. She explained the process and was very honest. Now, the office staff is the complete opposite. In order for to even set up the appointment I called for two weeks straight, they say you can set up the appointment online but that does not work. When I was finally able to get the appointment they did not call me to start tele visit so I had to reschedule. The second tele visit the doctor was late and they had never to send me notification "we are sorry we missed you". I called right away and informed that I was on the app waiting for the doctor. I spoke to doctor Jeanot which was fine. When it came time to get my results i waited 3 weeks without hearing anything, I finally called and the lady says "they havent called you yet " obliviously!!!!!!. Then she tells me I have to wait a month and half for someone to go over the results with me. I AM STILL WAITING.

I am so sad that Dr. Jeannot is no longer doing pulmonary appts. He has treated my mom for the last three years and truly was a beacon of hope while she was fighting to live. His outward expression of his faith was also refreshing. We have now visited a new pulmonologist and are back to looking again. It may be the drastic difference between the two doctors and their bedside manner, but we miss Dr. Jeannot tremendously. I just thank him for being so great during the most difficult of times.

Phenomenal! From the front desk staff, to the nurses, and finally to Dr. Jeannot, everybody was welcoming, friendly and went above and beyond to make me feel like I was finally at the right doctors office! In fact, my ONLY issue (appointments being backed up), are probably being caused because of the amount of happy patients that are willing to wait rather than go someplace else. Great Doctor, Great staff! GREAT to finally be at a practice that welcomes everybody with a smile!

Three weeks ago I went in for my appointment with the doctor and they had never put me on the schedule so they said they needed to reschedule me. I went back for my appointment and he scheduled me for asleep study tonight, April 3, 2018 at 8:00. I went early and waited until 8:15 and no one ever showed up and the door was locked. I had called several times in the last week to ask a question and they never bothered to call me back. I think it’s time to find a facility that’s run a little more efficiently!

Worst customer service of any doctors office! Nobody answers the phone and they don't return phone calls! You can Never get anyone to answer the phone! One time I sat in the lobby to pick up a sleep study, the two receptionists just sit and talk talk talk... but don't answer the phone!!! When we said something about the lack of communication, they literally laughed and said they're too busy to take calls! On top of this they give me the instructions for the study, which were incorrect . After I turned in the study a few days later I get a call stating there was no data recorded. They laughed and said I have to come pick up a test, same poor instructions , I know this because the machine actually worked and did what they said it did not do, like light up etc... I keep getting billed when I've never been seen in the office and only one "televisit" what a racket!