Karene Boone, NP

Nurse Boone is one of the best providers around. She is very compassionate and knowledgeable. She takes her time and cares for her patients. Where most providers speed through she takes her time and gets to know you. 10/10 highly recommend!

Excellent visit!!! I so grateful I was able to find Dr. Boone. Her patience, and thoroughness with me as a patient is simply amazing. Not trading her for anyone.

Karene is absolutely amazing. Very thorough very personable. I’m very blessed she is my Dr

Let me first say that the nurse practitioner herself was very personable and caring. She took her time during the appointment and asked thoughtful, probing questions. I felt seen and heard. Therefore, my complaint is regarding the office staff as a whole. I had an appointment scheduled on January 10, 2025, what ended up being a snow day. The day before the appointment, I was contacted once via phone and asked to call back. Unfortunately, that day, I didn’t receive the message until the evening when the office was already closed. I called that evening and in the morning to determine whether the office would be open on January 10 due to the impending snow. There was no answer or recording stating the office was closed. Therefore, even though I attempted to make my appointment, I realized it was unsafe to do so, so I left a message in my chart. Then, I ended up rescheduling my appointment for the following Tuesday. When I arrived for this appointment, I was 18 minutes late due to traffic. No one was visible in the the waiting room. I was defensively and rudely informed that I couldn’t be seen because I was 20 minutes late. I ignored the behavior from Rosie, the Front Desk Coordinator. I also understood, since I have worked in a medical office, that I may have to be rescheduled. However, after fasting, taking off of work, and driving an hour, one would logically think that my blood work could be drawn for an annual physical, even if I had to reschedule the physical itself. But, I was informed that the script was not ready. My frustration stems from the unprofessional treatment from the Front Desk Coordinator. I was so disturbed by the treatment that I had received earlier that day that I decided to call back and file a complaint. Even when I called back contemplating whether or not I wanted to reschedule the appointment, I was spoken to with combativeness. The Front Desk Coordinator spoke over me, never apologized, and continued to insist that she and the office did nothing wrong because they left a message via phone and my chart, neither of which stated the office was closed on the snow day. After filing my concerns with the Front Desk Manager herself, I requested to be contacted by the Practice Manager, Lee Hicks. To date, I have received no correspondence, not even a follow up survey, which is customary after appointments. Needless to say, going to the doctor is stressful enough without being treated so poorly. I can honestly say, I have never received such ill service from a medical facility.

Shes an amazing doctor ,very sweet and kind demeanor .very knowledgeable