CVS

Outstanding 360 service….staff is so helpful and friendly. I had the most exceptional experience at this location CVS! From the moment I walked in, I was greeted warmly. Staff was exceptional in making sure I knew where I needed to find my items. Their expertise and genuine kindness turned a simple shopping trip into a delightful experience. Highly recommend!

I usually don’t leave reviews, but I just wanted to say that the cashier (an African American lady with locs who looked to be in her early 20s) was incredibly sweet and helpful. I was having a really rough day, but her customer service was amazing. She was so kind, and we even shared a few laughs. She truly made my day, and I would definitely visit again just to see her. 🥹💕

The pharmacy was busy and there was only on person at the consultation window. The other [pharmacist] never acknowledged my presence or offered assistance. I had a hard time at the self-checkout and there was no store associate around to help. By the time that I completed my checkout, a store assoc appeared, but it was too late.

Date & Time of Incident: May 29, 2026 at 11:02 PM Location: CVS Pharmacy 4377 Atlanta Hwy, Loganville, GA 30052 Summary of Incident: I entered the store to purchase 6 cases of water. At self-checkout, there were no mobile or handheld scanners available, which would have allowed me to scan the cases without removing them from the cart. Sequence of Events: 1. Request for Assistance #1: I asked a female employee [approx. 5'7", african American. late 20s, early 30s. dreadlocks, wearing glasses] if she could check me out at the staffed register so I wouldn’t have to lift all 6 cases. She said no. 2. Request for Assistance #2: I went to the register directly and asked again to be checked out there. She said no again and began mumbling. 3. Partial Assistance: Another female employee [approx. 5'5", skinny, mid-30s white] called me back to self-checkout. She scanned 2 cases of water, then asked me to scan the remaining cases myself. 4. Resolution: I explained that needing help with scanning was the reason I requested register service. I then declined to purchase the water. 5. Employee Response: After I said I no longer wanted the water, the first employee responded by saying “Whatever!” Reason for Complaint: I felt disrespected and ignored. The first employee displayed what I perceived as a dismissive attitude and poor customer service. I felt as though I was begging to make a purchase. This experience was frustrating and I believe it could drive customers away from this location.

The gentleman, who runs this CVS, is very kind, friendly, and helpful. He speaks to the customers, and he helps them with their needs in the store. It is refreshing to know that a store manager enjoys performing his job so credibly. It is a great place to shop!